The cultural base of a retail business can at times be the defining difference between great success and meritocracy. Leveraging from a strong service culture allows well aligned leaders to generate team focused goals and have confidence results will follow. This session will support retailers with the skills and knowledge required to lead and develop strong retail teams with an underpinning service culture that respects both their internal and external customer needs.  It involves understanding their role as leaders, developing and communicating team objectives to achieve team goals. This program has been designed to provide inspiration in the areas of:

• Understanding and identifying your leadership style
• Building a service leadership culture in your business
• Clear goals and expectations – focusing you and your team
• Keys to success in influencing the motivation of others
• Managing with follow up to get results
• What makes a successful team communication
• Tools to shift your teams culture to a positive and focused level
• Measuring your success and making adjustments for future improvements

Target Audience

Store managers, all retail staff, store owners and small business managers.

Registration:

To register, or gather further information, simply call your Centre Management office….. or contact ARA on (03) 1300 368 041 or email us.>