Professional Development Days

Unable to commit to the Diploma of Retail Management qualification but would like to benefit from targeted learning?

The ARA Retail Institute and Westfield offers Professional Development Workshops for Retailers. These one day workshops cater for experienced retail professionals and business owners offering a broad range of retail topics.

Objectives and Content

Participants will be presented with operational and strategic perspectives of retailing in the context of a changing retail environment.

The suite of one day, non-accredited training courses allows for flexible and inspirational deliveries with content structured around case studies that are relevant to retail businesses in the following areas:

  • Buying and Merchandising
  • Leading your team
  • Retail Marketing
  • Retail Financials
  • Managing a Customer Service Culture
  • Human Resource Management
  • Retail Strategic Planning
Program Delivery

Participants will be guided by an experienced facilitator from the ARA using practical exercises, case studies and role plays that complement day to day requirements of participant's roles.

For Further Information 

Click here to view the Professional Development Course dates and locations.

For further information please contact ARA on (03) 1300 368 041 or Email Us.

Testimonials


"This workshop gave me a fresh new way of looking at the retail process. I think this information is relevant to my team members and I need to send more staff from more stores. Susie was very knowledgeable and a great teacher."

Danielle Falk - Retail Customer Service

"This workshop was very effective, I'm excited to get back to work and change things. Susie was great- she didn't beat around the bush, she went through every point with great detail and examples. I learned a lot about the importance of visual merchandising and return figures. I never looked back to see if it was effective, I only focused on it looking good."

Jessica Padoran & Marco Gianni -
Visual Merchandising